National Australia Bank

Case Study: National Australia Bank (NAB)

NAB was consistently receiving feedback from customers asking for functionality on the NAB online banking portal to enable them to search for specific transactions and to be able to view their statements online.

Drivers behind NAB’s decision to upgrade its internet banking facility to provide this new functionality included improving the customer experience and a commitment to becoming carbon neutral. Within the space of three months, we delivered to NAB their new Smart Statements service.

The service has:

  • Allowed customers to receive and view statements and transaction history through internet banking
  • Multiple identical backup archives to ensure the service is always available
  • Seen a significant uptake in number of NAB customers in using the facility
  • Been validated by PC Authority magazine who rated NAB Internet Banking as Lab Winner and ‘pick of the bunch’ of the major banks online banking portals in Australia


For the full success case study, please download it from here.


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