Goodbye data entry.
Hello efficiency with Order Management Automation.

Eliminate the pains of manual order processing with AI-powered data capture, touchless processing, and digital workflow capabilities.

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It had a good run, it really did. But if the past year has taught us anything, it’s that manual order processing isn’t cut out for the current (and future) business landscape.

Our Order Management Automation solution utilises the Esker Platform to empower your remote workforce while improving company performance. Complimenting your ERP, Esker takes automation to the next level using Artificial Intelligence and Robotic Process Automation. Let us show you a simpler, more efficient and transparent way to manage orders.

Why automate sales order processing with Esker?

Sales order processing is tied to customer experience as well as your company’s O2C success. Any loose ends and the whole thing can unravel. That’s where Esker comes in. Our automated order processing system uses AI and RPA technology to address the most manual areas of order taking through a centralised, cloud-based platform.
Esker Order Management laptop

Process orders faster​

Automation technology frees up CSR team members to be more productive while eliminating costly order processing bottlenecks.

Make decisions using analytics

Ensure that tied-up customer cash is efficiently collected via automated reminders, tasks lists, KPIs & more.

Improve key relationships

Whether it’s consistently meeting SLAs or offering self-service tools, Esker helps companies strengthen their customers’ trust.

Critical metrics have nowhere to hide.

Automation rates. Processing times. SLA compliance. Ever wonder what metrics you’re missing out on? With Esker’s intelligent dashboards, every user — even those on the go — can access pertinent order information at the click of a button.

For compliance purposes, Esker also keeps a complete audit trail of every sales order processing touch point, shedding light into who did what, when and where so users always know that the proper checks and validations took place.

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Equip your customer service team with the tools to shine.

Customer service can be a stressful, thankless department. Be the hero your team (and customers) need with Esker’s Order Processing solution. With an easy-to-user interface, customisable dashboards and self-service portal, customer service leaders can:

  • Eliminate backlogs from one day to the next
  • Expedite CSR productivity via automatic verifications
  • Allow CSRs to quickly and easily handle claims management
  • Free up time for upselling and more strategic activities
  • Create a happier, more fulfilling team environment

Optimising the End-to-End O2C Process

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Are outdated O2C processes and siloed legacy systems affecting your company’s customer experience and working capital? Discover best practices in APQC’s latest report.

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Tools to fuel your digital transformation.

Esker’s no stranger to the automated order processing game. In fact, we’ve been leading the way for decades, providing our customers with innovative and intuitive tools such as:

AI & RPA technology

Esker’s solution is powered by AI and RPA technology that optimises data recognition and eliminates order processing bottlenecks such as incorrect shipments, pulling orders from customer portals and more.

EDI order processing

By applying the same rules to all orders, Esker addresses EDI issues such as leaning on IT to resolve exceptions. Additionally, Esker EDI Services simplifies setup of EDI connections with partners or networks.

ERP integration

Not only can Esker’s solution work alongside any ERP system, it features standard connectors for SAP® and Oracle® EBS. In addition, a live web services connection lets users to check availability and prices.

Web & mobile ordering

Using the Esker Anywhere™ mobile app or portal, your customers and field sales team can place and track orders anytime, anywhere. Collaboration is also easy thanks to convenient chat tools.

Inquiries triage

Esker’s Customer Inquiries Management solution acts as a digital assistant for shared email inboxes and helps customer service departments triage customer emails using automated inquiry classification and routing.

Collaboration & communication

Esker allows CSRs to clarify orders before fulfilling them via tracked conversations directly on the order that can include employees in sales, logistics or credit departments, as well as directly with customers.

Case study

HEINEKEN China processes orders 5 times faster with Esker’s Order Processing solution.

Read case study +

We have reduced the number of order entry errors due to manual handling and sped up processing times. As a result, we have been able to invest more time on higher-value tasks, which has led to an increase in customer satisfaction.
Heineken bottle
Order Management Manager, Heineken China

Testimonials

Our team is already appreciating increased efficiency and productivity, and time savings in our peak season.
Marlena Dance, SealesWinslow
Marlena Dance
Customer Services Team Leader, SealesWinslow
With Esker’s order management solution, our team is more proactive and capable of handling change than they were before.
nvidia
Senior Director of Operations, Nvidia

Frequently Asked Questions

We’ve compiled answers to some of the most commonly asked questions about Esker’s Accounts Receivable automation solution. Have a question you can’t find the answer to? Get in Touch!

Traditional order processing often involves CSRs spending their time on manual tasks (e.g., entering order data into the ERP, tracking down orders, printing and collecting documents, etc.). Not with Esker. Our AI-driven solution takes care of all those repetitive, low-value admin activities so that CSRs and other team members are free to focus on cross-selling, upselling, problem solving, customer relationship building, etc.
Following implementation, Esker users can expect to see several transformational benefits. From an operational standpoint, this often translates to faster order processing times, cost savings, a simplified IT environment, and enhanced visibility and control over orders (to name a few). For your customers and staff, it can mean greater collaboration and overall satisfaction. Lastly, for business, Esker’s Order Processing ultimately can lead to more business opportunities, expansion into new markets, and strengthened global security and compliance.
Yes! To date, Esker has over 70 unique ERP or home-grown solutions. Our ERP connectivity suite can automate a variety of complex business processes across different departments.

No! Esker’s Order Processing solution is not designed to replace ERPs; instead, the solution works alongside whatever system or systems currently in place to fill in the manual gaps most conventional ERPs can’t handle. This helps orders get processed faster and more accurately while also helping your company maximize its ERP investment.

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