Goodbye data entry.
Hello efficiency with Order Management Automation.
Eliminate the pains of manual order processing with AI-powered data capture, touchless processing, and digital workflow capabilities.
It had a good run, it really did. But if the past year has taught us anything, it’s that manual order processing isn’t cut out for the current (and future) business landscape.
Our Order Management Automation solution utilises the Esker Platform to empower your remote workforce while improving company performance. Complimenting your ERP, Esker takes automation to the next level using Artificial Intelligence and Robotic Process Automation. Let us show you a simpler, more efficient and transparent way to manage orders.
Why automate sales order processing with Esker?
Critical metrics have nowhere to hide.
Automation rates. Processing times. SLA compliance. Ever wonder what metrics you’re missing out on? With Esker’s intelligent dashboards, every user — even those on the go — can access pertinent order information at the click of a button.
For compliance purposes, Esker also keeps a complete audit trail of every sales order processing touch point, shedding light into who did what, when and where so users always know that the proper checks and validations took place.
Equip your customer service team with the tools to shine.
Customer service can be a stressful, thankless department. Be the hero your team (and customers) need with Esker’s Order Processing solution. With an easy-to-user interface, customisable dashboards and self-service portal, customer service leaders can:
- Eliminate backlogs from one day to the next
- Expedite CSR productivity via automatic verifications
- Allow CSRs to quickly and easily handle claims management
- Free up time for upselling and more strategic activities
- Create a happier, more fulfilling team environment
Optimising the End-to-End O2C Process
Tools to fuel your digital transformation.
Esker’s no stranger to the automated order processing game. In fact, we’ve been leading the way for decades, providing our customers with innovative and intuitive tools such as:
AI & RPA technology
Esker’s solution is powered by AI and RPA technology that optimises data recognition and eliminates order processing bottlenecks such as incorrect shipments, pulling orders from customer portals and more.
EDI order processing
By applying the same rules to all orders, Esker addresses EDI issues such as leaning on IT to resolve exceptions. Additionally, Esker EDI Services simplifies setup of EDI connections with partners or networks.
Not only can Esker’s solution work alongside any ERP system, it features standard connectors for SAP® and Oracle® EBS. In addition, a live web services connection lets users to check availability and prices.
Web & mobile ordering
Using the Esker Anywhere™ mobile app or portal, your customers and field sales team can place and track orders anytime, anywhere. Collaboration is also easy thanks to convenient chat tools.
Esker’s Customer Inquiries Management solution acts as a digital assistant for shared email inboxes and helps customer service departments triage customer emails using automated inquiry classification and routing.
Collaboration & communication
Esker allows CSRs to clarify orders before fulfilling them via tracked conversations directly on the order that can include employees in sales, logistics or credit departments, as well as directly with customers.
Frequently Asked Questions
We’ve compiled answers to some of the most commonly asked questions about Esker’s Accounts Receivable automation solution. Have a question you can’t find the answer to? Get in Touch!
No! Esker’s Order Processing solution is not designed to replace ERPs; instead, the solution works alongside whatever system or systems currently in place to fill in the manual gaps most conventional ERPs can’t handle. This helps orders get processed faster and more accurately while also helping your company maximize its ERP investment.