Order Processing Automation

Goodbye Data Entry.
Hello Efficiency.

Streamline your OP

WHY AUTOMATE SALES ORDER PROCESSING WITH ESKER?

Sales order processing is tied to customer experience as well as your company’s O2C success. Any loose ends and the whole thing can unravel. That’s where Esker comes in. Our automated order processing system uses AI and RPA technology to address the most manual areas of order taking through a centralised, cloud-based platform.

Process Orders Faster

Automation technology frees up CSR team members to be more productive while eliminating costly order processing bottlenecks.

Make Decisions Using Analytics

Instant access to KPIs, performance trends & items analytics empowers users to make decisions with greater speed, clarity & strategy.

Improve Key Relationships

Whether it’s consistently meeting SLAs or offering self-service tools, Esker helps companies strengthen their customers’ trust.

CASE STUDY

5X Faster

HEINEKEN Spain processes orders 5 times faster with Esker’s Order Processing solution.

“We have reduced the number of order entry errors due to manual handling and sped up processing times. As a result, we have been able to invest more time on higher-value tasks, which has led to an increase in customer satisfaction.”

ORDER MANAGEMENT MANAGER | HEINEKEN SPAIN

READ CASE STUDY >

TOOLS TO FUEL YOUR DIGITAL TRANSFORMATION

Esker’s no stranger to the automated order processing game. In fact, we’ve been leading the way for decades, providing our customers with innovative and intuitive tools such as:

AI & RPA TECHNOLOGY

Esker’s solution is powered by AI and RPA technology that optimises data recognition and eliminates order processing bottlenecks such as incorrect shipments, pulling orders from customer portals and more.

ERP INTEGRATION

Not only can Esker’s Order Processing solution work alongside any ERP system, it features standard connectors for SAP® and Oracle® EBS. In addition, a live web services connection lets users to check availability and prices.

EDI ORDER PROCESSING

By applying the same business rules to all orders, Esker addresses common EDI issues such as leaning on IT to resolve exceptions. Additionally, Esker EDI Services simplifies setup of EDI connections with partners or networks.

WEB & MOBILE ORDERING

Using Esker’s customer portal and/or the Esker Anywhere™ mobile app, your customers and field sales team can place and track orders anytime, anywhere. Collaboration is also made easy thanks to convenient chat tools.

CRITICAL METRICS HAVE NOWHERE TO HIDE

Automation rates. Processing times. SLA compliance. Ever wonder what metrics you’re missing out on? With Esker’s intelligent dashboards, every user — even those on the go — can access pertinent order information at the click of a button. For compliance purposes, Esker also keeps a complete audit trail of every sales order processing touch point, shedding light into who did what, when and where so users always know that the proper checks and validations took place.

EQUIP YOUR CUSTOMER SERVICE TEAM WITH THE TOOLS TO SHINE

Customer service can be a stressful, thankless department. Be the hero your team (and customers) need with Esker’s Order Processing solution. With an easy-to-user interface, customisable dashboards and self-service portal, customer service leaders can:

  • Eliminate backlogs from one day to the next
  • Expedite CSR productivity via automatic verifications
  • Allow CSRs to quickly and easily handle claims management
  • Create a happier, more fulfilling team environment

FREQUENTLY ASKED QUESTIONS

Traditional order processing often involves CSRs spending their time on manual tasks (e.g., entering order data into the ERP, tracking down orders, printing and collecting documents, etc.). Not with Esker. Our AI-driven solution takes care of all those repetitive, low-value admin activities so that CSRs and other team members are free to focus on cross-selling, upselling, problem solving, customer relationship building, etc.

Following implementation, Esker users can expect to see a number of transformational benefits. From an operational standpoint, this often translates to faster order processing times, cost savings, simplified IT environment, and enhanced visibility and control over orders (just to name a few). For your customers and staff, it can mean greater collaboration and overall satisfaction. Lastly, for business, Esker’s Order Processing ultimately can lead to more business opportunities, expansion into new markets, and strengthened global security and compliance.

Yes! To date, Esker has over 70 unique ERP or home-grown solutions. Our ERP connectivity suite can automate a variety of complex business processes across different departments.

No! Esker’s Order Processing solution is not designed to replace ERPs; rather, the solution works alongside whatever system or systems currently in place to fill in the manual gaps most conventional ERPs can’t handle. This helps orders get processed faster and more accurately, while also helping your company maximize its ERP investment.

Click on a report to download
Building a business case for Order Management Automation

Customer Service Workbook

Digital Optimisation’s Value to the Supply Chain

  • 79 Carlton Gore Road
    Newmarket
    Auckland 1023
  • +64 9 356 4200
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