Trustpower worked closely with Fuji Xerox on the transition to a digital environment and used Fuji Xerox’s Next Gen MPS system.
Credit: David Porter, Bay of Plenty Times, 4 June 2016
Trustpower has used the move into its purpose-built new head office in the Tauranga CBD to transition to an almost paper-free business environment.
Trustpower’s strategic initiatives managed Alice Thomson said the transition to digital emerged as part of its Synergy project.
“We recognised that in order to fully enable our staff to align with the activity-based working style, you need to ensure they would be able to be mobile,” she said.
…”There have been definite improvements to the speed of processing. If you can digitise the process, it makes everything much faster and more efficient and you are able to free up people to do more valuable activities.”
…Fuji Xerox NZ general manager of global services Cameron Mount said the company was seeing a lot of digital disruption across businesses. …And while the extent of embracing change was unique to Trustpower amongst Fuji Xerox’s Bay of Plenty customers, it was very much a trend nationally.
“Our customers are all on that journey. You are dealing with so much more information coming into the enterprise. The challenge was to manage that inflow as well as maintaining all the compliance aspects. Although Fuji Xerox was perceived as a photocopying company, the company’s work was moving from being transaction-based to becoming part of their customers’ communications flow,” he said.
“It’s a shifting market. We’re doing an enormous amount of work that is outwardly facing, where we produce valuable personalised output as opposed to generic paper information….”
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